Return Policy
Return Policy
Products purchased from Figure Skating Boutique in-store or online at www.skatingboutique.com can be returned for a store credit or exchanged. Online orders can be returned within 14 days of delivery. Products must be unused, unworn and have the original tags attached, and be in the same condition you received them. Any product deemed worn or damaged will not be returnable.
All items purchased on sale or at a discounted price, including items from our Sale and Clearance collections, are FINAL SALE and are NON-RETURNABLE, except for Podium Members' discount.
Please note that tights and undergarments are FINAL SALE.
Online returns are available for orders shipped within Canada. We do not accept international returns at this time.
Returning a product purchased online
To start a return, visit our returns portal and look up your order with your email or zip code and your order number. Select the items you'd like to return, tell us why, and choose a store credit or an exchange. You'll get a prepaid return label to print, or a QR code to show at the drop-off location. Please put the product in a water-sealed package (ex., Ziploc bag) before placing it in the shipping package.
A store credit will be issued as a gift card once we receive the package and deem the product to be unworn and not damaged. Customer is responsible for any taxes or duties charged.
Return shipping and Checkout+
If you added Checkout+ to your order at checkout, return shipping is free. Your prepaid return label is covered.
If you did not add Checkout+, you are responsible for return shipping. The cost of the label is deducted from your store credit or exchange.
Package Protection
Checkout+ also protects your order against loss, theft and damage in transit. If your order arrives damaged, goes missing or is stolen, file a claim through our returns portal. For damaged items, include a photo. Once your claim is approved, we'll send a replacement, or a refund or store credit if the item is out of stock. Orders without Checkout+ are not covered for loss or damage by the carrier.
Incorrect or damaged products
If you did not receive the correct product*, or your product arrived damaged, start a return in our returns portal and upload a photo of the item. Once our team reviews it, you can choose a refund, a store credit or an exchange for the correct product. Return shipping is on us.
- Figure Skating Boutique reserves the right to exchange a product for a similar product of equal or greater value. This does not include apparel, unless we have discussed these options with you.
Questions? Email us at orders@skatingboutique.com.
